Privacy & Data Protection Policy

1. Business Identity & Scope

Welcome to The Pet Retreat ("we", "our", or "us"). We operate a premier 100% cage-free pet boarding home, professional grooming salon led by master groomer Mantosh, feline care facility, and pet supply store located at:

This Privacy Policy explains how personal data, pet health records, and booking communications are handled when you book cage-free dog boarding, daycare, grooming (in-salon or home service across South Delhi), feline suites, or pet taxi transportation through our website (thepetretreat.in) or direct WhatsApp channels.

2. Information We Collect

To deliver personalized, safe, and attentive care for your pets, we collect only necessary details:

• Pet Parent Identity: Full name, phone number, WhatsApp contact number, email address, and home residential address (specifically for home grooming visits and pet taxi pick-up/drop services across Chhatarpur, DLF Farms, Mehrauli, Sultanpur, Vasant Kunj, Saket, GK, etc.).
• Pet Health & Medical History: Pet name, breed, age, gender, spay/neuter status, vaccination records (DHPPi, Anti-Rabies, Kennel Cough, Tricat), tick/flea treatment history, existing medical conditions, allergies, and daily medication schedules.
• Behavioral & Dietary Profiles: Feeding instructions, brand of kibble or home-cooked preference (chicken/rice/eggs), meal portions, temperament notes (e.g., sociability with other dogs, resource guarding, fear of thunderstorms), and comfort routines.
• Emergency Contacts: Name, relationship, and phone numbers of secondary local guardians or your preferred family veterinarian in Delhi NCR.
• Website Usage & Technical Data: IP address, device type, browser information, and referral sources collected via functional and analytics cookies when visiting our website.

3. How We Use Your Information

We use the collected information strictly for operational and animal-welfare reasons:

• Executing Boarding & Daycare Reservations: Ensuring appropriate living room bed allocations, caregiver assignments, meal preparation, and safe pack integration based on your pet's size and temperament.
• Coordinating Master Grooming & Home Spa Visits: Scheduling appointments for master groomer Mantosh, planning travel routes across South Delhi, and customizing styling or hypoallergenic baths based on coat condition.
• Providing Daily WhatsApp Progress Updates: Sending high-definition videos, photos, meal logs, and behavior reports to pet parents throughout the stay.
• Administering Prescribed Medications: Ensuring oral medications and topical ointments are given at the exact intervals prescribed by your veterinarian.
• Arranging Pet Taxi Logistics: Ensuring safe, stress-free climate-controlled vehicle transit between your doorstep and our Chhatarpur retreat.

4. Emergency Veterinary Care & Necessary Third-Party Disclosures

The health and life of your pet is our paramount responsibility. We only disclose pertinent medical information under the following tightly controlled circumstances:

• Licensed Emergency Veterinary Hospitals: In the event that a pet falls suddenly ill or requires immediate medical intervention, relevant health history, medication records, and symptoms are shared with attending veterinary surgeons in Chhatarpur, Mehrauli, Saket, or Vasant Kunj clinics.
• Authorized Pet Parents & Local Emergency Guardians: When sending updates or in the rare scenario where an owner cannot be reached during an emergency.
• Legal & Regulatory Authorities: When strictly required by statutory Indian laws, municipal animal welfare directives, or court orders issued in the National Capital Territory of Delhi.

5. WhatsApp Communications & Photo/Video Media

WhatsApp (Meta Platforms, Inc.) is our primary communication channel for real-time customer service and daily boarding media. By communicating with us via WhatsApp, you acknowledge that communications are governed by WhatsApp's end-to-end encrypted messaging infrastructure.

Photos and video clips captured of pets playing, grooming, or relaxing at our retreat may be shared on our official social media handles (Instagram, Google Maps) to showcase the happy atmosphere of our 100% cage-free community. If you prefer that your pet not be featured publicly, please notify our team via WhatsApp before check-in, and we will gladly respect your preference.

6. On-Campus CCTV Surveillance

For the continuous safety, welfare, and perimeter security of visiting pets, staff, and caregivers, The Pet Retreat maintains 24/7 closed-circuit television (CCTV) cameras throughout common play zones, indoor sleeping rooms, entries, and exterior courtyards.

CCTV recordings are strictly confidential, stored on secure local servers with encrypted access, and retained for security audit purposes for a limited rolling duration (typically 15 to 30 days) before automatic overwrite.

7. Data Retention & Safeguards

We adopt appropriate physical, electronic, and managerial procedures to safeguard pet parent records against unauthorized access, alteration, or disclosure. Digital records are stored on password-protected, encrypted devices accessible only to authorized managerial staff. We retain pet health and vaccination cards on file for recurring visits so that repeat check-ins in Chhatarpur are effortless.

8. Pet Parent Rights Under the DPDP Act, 2023

Under the Digital Personal Data Protection Act, 2023, you have the following rights regarding your personal information:

• Right to Access: You may request a summary of the personal details and pet records we hold about you.
• Right to Correction: You may request immediate correction or updating of outdated contact numbers, residential addresses in Delhi NCR, or pet health history.
• Right to Erasure: You may request that we permanently delete your contact information and pet profile from our active database when you no longer utilize our services, subject to mandatory accounting or legal record-keeping requirements.
• Right to Withdraw Consent: You may withdraw consent for promotional WhatsApp notices at any time by messaging "STOP" or notifying our team.

9. Cookies & Website Analytics

Our website (thepetretreat.in) uses minimal cookies and standard analytical technologies to enhance navigation speed, remember preferences, and analyze aggregate traffic (such as geographic visits from South Delhi, Gurgaon, and Delhi NCR). You can instruct your browser to decline all cookies; however, certain site features may function with reduced performance.

10. Grievance Redressal & Contact Details

If you have any questions, concerns, or requests regarding this Privacy Policy, or wish to exercise any of your data rights, please contact our designated Grievance Officer: